Food supplement · Not a medicine · Sold by LORENTS SOLAS, Athens, Greece

Privacy Policy

Last updated:

1. Who We Are

This Privacy Policy applies to the website lorentssolas.gr, operated by LORENTS SOLAS, a Greek sole trader (Sole trader (individual)), with a registered address at Acharnon 124, Apt 3, 104 46 Athens, Greece. We are the data controller for all personal data collected via this website.

2. Information We Collect

We collect information in the following ways:

  • Order form: Your name and telephone number when you submit a request to order Kalis Radiance Support.
  • Contact form: Your name, email address and message when you write to us.
  • Automatically: Standard server log data (IP address, browser type, pages visited) and, with your consent, analytics and advertising cookies (see Section 10).
  • URL parameters: Marketing source parameters (UTM tags, Google Click ID) attached to the page URL if you arrived via an advertisement.

3. How We Use Your Information

  • To process and confirm your order, arrange delivery and collect payment on delivery.
  • To respond to your contact form enquiries.
  • To analyse site usage and improve user experience (analytics cookies, with consent).
  • To measure the effectiveness of our advertising (marketing cookies, with consent).

4. Legal Basis for Processing (UK GDPR)

We rely on the following legal bases under Article 6 of the UK GDPR:

  • Contract (Art. 6(1)(b)): Processing your order and delivery details.
  • Legitimate interests (Art. 6(1)(f)): Responding to enquiries, server logging and fraud prevention.
  • Consent (Art. 6(1)(a)): Analytics and marketing cookies, where you have given consent via our cookie banner.

5. Sharing Your Information

We do not sell your personal data. We share data only where necessary:

  • With our delivery courier to arrange and complete your order.
  • With Google (Google Analytics, Google Ads) under consent, as described in Section 10.
  • With our hosting provider for standard server operations.

All third parties are required to handle your data securely and in accordance with applicable law.

6. Data Security

We use HTTPS encryption across this website. Access to personal data is restricted to authorised personnel only. We maintain appropriate technical and organisational security measures to protect your data against unauthorised access or disclosure.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict processing.
  • Data portability (where technically feasible).
  • Withdraw consent at any time (without affecting prior lawful processing).
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

To exercise any of these rights, contact us at [email protected].

8. International Transfers

Where personal data is transferred outside the UK (for example, to Google's servers), we ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

9. Retention

Order data is retained for up to 7 years to comply with UK accounting and tax obligations. Contact enquiry data is deleted within 12 months of resolution. Cookie data is retained for the duration described in our Cookie Policy.

10. Third-Party Services

With your consent, this site uses:

  • Google Analytics: Collects anonymised site usage data (_ga, _gid cookies). Data is processed under Google's privacy policy.
  • Google Ads conversion tracking: Measures whether a visit from a Google Ad resulted in an action on this site (_gcl_au, _gcl_aw cookies).
  • Google Ads remarketing: Allows us to show ads to previous visitors. Controlled via Consent Mode v2.
  • Google Maps (iframe): Used on the contact page to display our address. Google may set cookies when the map is loaded. See Google's privacy policy at policies.google.com.

All Google advertising and analytics features operate under our Consent Mode v2 implementation, meaning data collection is restricted until you give consent.

11. Cookies

Please see our separate Cookie Policy for full details of the cookies used on this site and how to manage your preferences.

12. Children's Privacy

This website and the Kalis Radiance Support product are intended for adults aged 18 and over. We do not knowingly collect personal data from children.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect when it was last revised. Continued use of the site after an update constitutes acceptance of the revised policy.

14. Contact

LORENTS SOLAS · Acharnon 124, Apt 3, 104 46 Athens, Greece · [email protected] · +44 20 7946 0821