Food supplement · Not a medicine · Sold by LORENTS SOLAS, Athens, Greece

Returns & Refund Policy

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1. Your Right of Withdrawal

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to withdraw from your purchase within 14 calendar days of the day on which you receive your order, without giving a reason.

2. Conditions for Return

To be eligible for a return, the pack must be:

  • Unopened and in its original factory-sealed condition.
  • Returned within 14 calendar days of the delivery date.

Once the factory seal on the packaging has been broken, the product cannot be returned for hygiene and food safety reasons. This exception is lawful under Regulation 28(3)(b) of the Consumer Contracts Regulations 2013, which provides that the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed.

3. How to Initiate a Return

  1. Contact us at [email protected] or call +44 20 7946 0821 (Mon-Fri 09:00-17:00) within 14 days of delivery.
  2. We will confirm the return and provide the return address.
  3. Send the unopened pack to us. The cost of return postage is borne by the customer, unless the item is faulty or was sent in error.

4. Refunds

Once we receive and inspect the returned item, we will process a refund of the purchase price within 14 calendar days. Since payment is made on delivery, refunds are issued by bank transfer to your nominated account. We will not charge any fee for the refund itself.

5. Cancellation Before Dispatch

You may cancel your order free of charge at any point before we dispatch it. To cancel, contact us during the confirmation call or by phone or email as soon as possible. Orders confirmed by phone are typically dispatched the next working day.

6. Refusing Delivery (Cash-on-Delivery Orders)

Because payment is made on delivery, you may choose to refuse the parcel when the courier arrives. If you do not accept the delivery, the order is automatically cancelled and no charge is applied. You do not owe anything.

7. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery with a description and, where possible, a photograph. We will arrange a free return and replacement or full refund as appropriate.

8. Contact

LORENTS SOLAS · Acharnon 124, Apt 3, 104 46 Athens, Greece · [email protected] · +44 20 7946 0821 · Mon-Fri 09:00-17:00